Shipping Policy

Calmnest Shipping & Delivery Policy

At Calmnest, we are committed to delivering your orders promptly and sustainably. Our shipping practices are designed to be transparent, eco-friendly, and customer-centric.

Standard Delivery

• Delivery Timeframe: Orders are typically dispatched within 1–2 working days and delivered within 2–5 working days thereafter. Please note that processing times may vary during peak periods or due to unforeseen circumstances.

• Couriers: We partner with reputable carriers such as Royal Mail, DPD, and Yodel to ensure reliable delivery services.

Delivery Charges

• Free Delivery: Enjoy free standard UK delivery on all orders except for Mamboo products. 

• Orders Under £30: A flat-rate shipping fee of £5 applies to orders below £30 for Mama Bamboo products only.  Free Delivery for orders over £30 for Mama Bamboo products only.

Order Tracking

• Confirmation: Once your order is dispatched, you will receive a Shipping Confirmation email containing a tracking number.

• Tracking: Use the provided tracking number on the courier's website to monitor your delivery status.

Bank Holidays & Peak Times

• Processing Delays: Our warehouse is closed on UK bank holidays, which may result in additional processing time.

• Peak Periods: During high-demand seasons, such as holidays, please allow extra time for order processing and delivery.

Missed Deliveries & Returns

• Missed Deliveries: If a delivery attempt is unsuccessful, the courier will leave a notice with instructions for redelivery or collection.

• Returns: If an order is returned to us due to non-collection or incorrect address details, we will refund the order amount minus any applicable return shipping fees.

For any further questions or assistance, please contact our customer support team at support@calmnest.co.uk.