Shipping & Return Policy

Thank you for choosing Calmnest for your eco-friendly and sustainable product needs. We strive to provide you with the highest quality products and exceptional customer service. Please take a moment to review our shipping and return policy below:

Shipping

At Calmnest, we offer fast and reliable shipping options to ensure that your products arrive in a timely manner. Our shipping rates are calculated based on the weight and destination of your order. We work with trusted shipping partners to ensure that your package is handled with care and delivered to your doorstep.

Once your order has been placed, you will receive a confirmation email with your tracking number. This will allow you to track the progress of your shipment and estimate the delivery date. Please note that shipping times may vary depending on your location and any unforeseen circumstances that may arise.

Returns

We want you to be completely satisfied with your purchase from Calmnest. If for any reason you are not satisfied with your order, we offer a hassle-free return policy.

If you wish to return an item, please contact our customer service team within 30 days of receiving your order at contact.calmnest@gmail.com. They will provide you with a return authorization number and guide you through the return process. Please note that the item must be in its original condition and packaging for a full refund.

Once we receive the returned item, our team will inspect it to ensure that it meets our return policy criteria. If everything is in order, we will process your refund within 5 business days. Please note that shipping fees are non-refundable.

Exchanges

If you would like to exchange an item for a different size, color, or style, please contact our customer service team. They will assist you in finding the right product and guide you through the exchange process. Please note that the item must be in its original condition and packaging for an exchange to be processed.

Once we receive the exchanged item, our team will inspect it to ensure that it meets our exchange policy criteria. If everything is in order, we will process the exchange within 5 business days. Please note that shipping fees may apply for the exchanged item.

For any further questions or concerns regarding our shipping and return policy, please don't hesitate to contact our customer service team at contact.calmnest@gmail.com. We are here to assist you and ensure that your shopping experience with Calmnest is a pleasant one.

General Returns and Shipping Policies

Reporting Damaged or Defective Items:

• Log into your trade account and fill in the appropriate form within 2 working days.
• Report damages in writing within 7 days, including images of the damage.
• Report damaged or incorrect items within 3 working days using the online form.
• Contact customer care within four weeks of dispatch with a photograph of the damaged/incorrect item(s).
• Report damages within 48 hours of delivery.

Return Process:

• Complete the return form on your trade account dashboard.
• Replacement parts for damaged items will be provided for claims reported within 7 days.
• Submit return claims using the online form, including your Return Reference number.
• Email customer care with photos of the damage.
• Return items within 14 days of delivery after approval.
• Return items in the original packaging or incur a repacking charge.

Shipping Times:

• Larger items: 7-10 working days from dispatch; smaller items: 2-3 working days from order placement.
• Delivery times range from 14 to 21 days.

Packaging and Costs:

• Items must be in the original packaging. Distance selling returns must be in the same condition as received.
• Ensure original packaging for returns or incur additional repacking charges.

Refund Processing:

• Refunds processed as a credit within 14 business days once the item is received in the warehouse.